Penalties for refusing rental accommodation to people with assistance dogs

Queensland NDS News Update Penalties for refusing rental accommodation to people with assistance dogs

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News Update

19 December 2013

Penalties for refusing rental accommodation to people with assistance dogs

It is now an offence to refuse to rent accommodation to someone with disability because they have a guide, hearing or assistance dog that they rely on.

Recent amendments to the Guide, Hearing and Assistance Dogs Act 2009 (Qld) give a right of access to places of accommodation for people with disability who rely on certified and other dogs.

The amendments cover all types of residential and holiday accommodation. As well as certified guide, hearing or assistance dogs, the amendments also cover approved trainers, employee trainers or puppy carers who are accompanied by trainee support dogs. These people are known as accompanied handlers.

The maximum penalty is $11,000 for an individual or $55,000 for a corporation.

The recent amendments can be found on the Disability Services website.

factsheet is also available for download.

The amendments took effect on 6 December 2013.


Contact Information:
Shelley Birrell, Regional Sector Development Officer, Ph 07 3828 9400,


Launch of Telstra’s 6th Disability Action Plan

On the  21st Anniversary of International Day of People with Disability, Telstra CEO David Thodey (in Sydney), supported by DDA Commissioner Graeme Innes (In Melbourne with 60+ Telstra guests) and Telstra Chief Sustainability Officer Tim O’Leary, launched Telstra’s 6th Disability Action Plan, 2013-2016. 

See David Thodey’s Telstra Exchange blog for his thoughts on the Plan

There is a link from the Blog to Telstra’s 6th Plan (Word and PDF).

The Human Rights Commission; Twenty Stories – Just the ticket

The Human Rights Commission; Twenty Stories – Just the ticket

Launch of RecruitAbility

RecruitAbility facilitates the progression of applicants with disability to further assessment in Australian Public Service Commission recruitment exercises, such as interview, when they opt into the scheme and meet the minimum requirements for the position. The intent of the scheme is to better support the APS employment of people with disability. It aims to build the confidence and capability of the job applicant pool, while simultaneously improving the ability of selection panel members to assess the merits of applicants with disability.

Braille and Tactile Street Signage

The City of Melbourne has installed 80 new tactile street signs to assist residents and visitors who are blind or have vision impairments to move around the CBD safely.

The City of Melbourne consulted Vision Australia, Vic Roads and Health Science Planning Consultants on the project as part of the Disability Action Plan 2014-2017, to create a more inclusive and accessible city for everyone.

Photo Swanston Street Braille and Tactile street sign in the Melbourne.

Braille and Raised Tactile street signs in Melbourne CBD

Features of the signs include:

high contrast colours to assist people with low vision
braille labels indicating street names
accessible height (plates attached to signposts at eye-level)

The new signs are located at 10 major CBD intersections.