This system eliminates the need for you to wait on hold with Centrelink for more than 5 minutes. This call back system holds your place in the queue, and then they call you back, saving you time and expense. You may be offered the place in queue option if your call wait time is more than 5 minutes when you call Centrelink between 8AM and 3PM, Monday to Friday. However, you do need to register for this service first.

Options for registering for phone self service include:

  • Register online at Centrelink Self Service
  • Register with Centrelink over the phone on 136 240
  • Register in person at a Centrelink service centre

You will need your phone self service ID and PIN to use the place in queue option. You will also need to have your Customer Reference Number or Customer Access Number handy.

Information about Centrelink phone numbers can be found HERE.