NDIS Updates

This is a dedicated page that provides the latest information regarding the NDIS/NDIA, ensuring that you stay updated on Blind Citizens Australia’s ongoing engagement with the Scheme.

The page is regularly updated with the most recent developments, with information organised from newest to oldest. This structure allows you to easily track our interactions, advocacy efforts, and any changes or updates related to the NDIS and NDIA. By visiting this page, you can stay informed about how BCA is working to improve services and support for individuals with vision impairments.

NDIA Sector Update – 17/11/25

Foundational Supports – consultation reports released

The Department of Social Services has released several reports summarising national consultations held in 2024 about the design and delivery of Foundational Supports. These include reports on general supports, supports for children under 9, First Nations perspectives and disability advocacy. These reports outline what people said was working well, what needs to change and how supports could be delivered in future.

To read the reports, visit the Department of Social Services website.

Thriving Kids initiative

A parliamentary inquiry into the Thriving Kids initiative is underway. The Minister referred the inquiry to the House Standing Committee on Health, Aged Care and Disability on 2 September 2025. The most recent public hearing was held on 7 November, with another scheduled for 17 November. The final report is expected before the end of 2025.
The Thriving Kids Expert Advisory Group also met on 7 November. The communique from this meeting is available on the Department of Health, Disability and Ageing website. The group will meet again in early December to finalise its advice on the design of the initiative.

The Disability Reform Ministerial Council met on 7 November and discussed the Thriving Kids initiative. You can read the communique on the Department of Health, Disability and Ageing website.

New NDIA CEO

A new NDIA Chief Executive Officer, Graeme Head, has been appointed following an open recruitment process. He will commence on 24 November. Scott McNaughton will continue as acting CEO until then.

Quality Supports Therapy Pilot

A new 12-month pilot has opened for eligible therapy providers as part of the Quality Supports Program. Starting in November 2025, the pilot will help the NDIA better understand the costs and characteristics of high-quality therapy services. Findings will help strengthen the NDIS pricing model and support a diverse, high-quality provider market that meets participant needs.

To find out more or apply for a grant, visit GrantConnect.

Remote Service Delivery Framework

The NDIA has worked with remote communities to design the new Remote Service Delivery Framework. It aims to support respectful, inclusive and community led service delivery across remote areas.

The Framework and accessible versions will be published soon on the NDIS website.

NDIA Gender Equity Action Plan

The NDIA has released its Gender Equity Action Plan. The plan outlines actions to ensure all staff, regardless of gender, are treated fairly, equally and with respect, and to support a safe and inclusive workplace culture.

More information is available on the NDIS website.

Dog Guide Provider List

Expressions of interest are open for Dog Guide providers who want to join the new Dog Guide Provider List. This list is part of broader reforms to support participants to access high quality, evidence based services. The expression of interest period closes on 3 December 2025 at 5 pm AEDT.

To learn more or apply, visit the NDIS website and NDIS Engage.

Culturally safe services for First Nations participants

NDIS providers are invited to join roundtable sessions in November and December to help develop the First Nations Market and Sector Development Strategy. The Strategy aims to increase the number of First Nations led providers and support non Indigenous providers to deliver culturally safe services. Providers can also submit a written response if they cannot attend a session.

Key dates

• Register by 14 November for November sessions
• Register by 24 November for December sessions

For more information or to register, visit NDIS Engage.

Written responses can be sent to FNmarketandsector@ndis.gov.au.

Inclusive Employment Australia

A new specialist disability employment program, Inclusive Employment Australia, began on 1 November 2025. It supports people with disability, injury or health conditions to find and keep work and develop their careers.

• Key changes include:
  No minimum work capacity requirement. The previous 8-hour minimum has been replaced with a range of zero to 7 hours
• Participants no longer need to receive government payments to join the program
• The 2-year service limit has been removed, allowing ongoing support where needed
• Support now includes intensive and flexible service options depending on individual needs

The new program will contribute to the implementation of Australia’s Disability Strategy 2021-2031 (external) and the NDIS Participant Employment Strategy (external).

These changes reflect recommendations from the NDIS Review and the Disability Royal Commission. More information is available on the Department of Social Services website.

Improving support for unpaid carers

The Department of Health, Disability and Ageing is seeking feedback from unpaid carers as part of the National Carer Strategy. Carers are invited to complete an online survey about what supports they need, including counselling, mental health services and respite. The survey closes 19 November 2025 at 11.59 pm.

To participate, visit the National Carer Strategy survey page.

International Day of People with Disability 2025 ambassadors

Six national ambassadors for the 2025 International Day of People with Disability have been announced. They will promote disability inclusion in the lead-up to 3 December.

Read more on the NDIS website.

Disability Safeguards consultation

The Government is seeking input from the disability community to update the Disability Support Quality and Safeguarding Framework and the Disability Support Ecosystem Safeguarding Strategy. Consultation runs until 22 December 2025.

To take part, visit the Disability Safeguards Consultation page.

NDIA Annual Report 2024-25

The NDIA Annual Report has been tabled in Parliament. It covers participant stories, major reforms, legislation changes, financial results, workforce inclusion, integrity and partner organisation updates.

You can download the report from the NDIS website.

Community and Stakeholder Update video

A new accessible monthly update is now available as a video with Auslan translation.

You can view it on the NDIS website.

Co-design updates

The NDIA has published updates about recent co-design work with the disability community,.

You can learn more about the meetings they’ve held recently and the work they’ve progressed with the disability community to improve the NDIS by visiting the NDIS Engage, Co-design page.

You can now view the most recent meeting summary for Early Intervention Pathway children under 9.

Independent Advisory Council updates

The Intellectual Disability Reference Group met in Brisbane and online on 22 and 23 October. They discussed community insights, supported decision making and current IAC advice.

Upcoming NDIS events and webinars

The NDIA and the Department of Health, Disability and Ageing are hosting a series of webinars on the new way of planning and the support needs assessment tool.

We invite you to register for a webinar series on the new way of planning and the support needs assessment process. This will be co-hosted with the Department of Health, Disability, and Ageing.

Understanding the NDIS: Overview of changes to NDIS for participants, families and carers

This session helps inform participants, families and carers about the changes to NDIS legislation and what they mean.

This presentation will help attendees understand:

• what’s new
• what has changed
• what is still to come.

Session dates

• Thursday, 20th November, 12pm – 1pm AEST.

Find out more and register for a session, visit our Humanitix page.

Understanding the NDIS: Using an NDIS Plan

This session helps participants, families and carers make the most of their NDIS plan, including:

• different support budgets and how this funding can be used
• what to expect at a plan implementation meeting
• how to find a provider and pricing arrangements
• how to manage the plan budget.

Session dates

•  Wednesday, 19th November, 5pm – 6pm AEST
• Thursday, 27th November, 12pm – 1pm AEST

Find out more and register for a session, visit our Humanitix page.

NDIA Sector Update – 31/10/25

Have your say on recent NDIS changes

The NDIA is inviting feedback on recent NDIS changes, including updates to support lists, funding amounts, and funding periods. Two short surveys are open from Thursday, 30th October to Friday, 14th November for NDIS participants, nominees, plan managers, support coordinators and psychosocial recovery coaches.

The surveys are anonymous, voluntary, and take about 10-15 minutes to complete. Completing a survey will not affect anyone’s plan or funding.

Participants who have opted in for updates will receive the survey by email. Provider surveys are also being emailed directly.

For more information, contact the NDIA by calling 1800 800 110 or emailing researchprojects@ndis.gov.au.

New Short Term Respite guideline

The NDIA has released a new Short Term Respite guideline. This replaces the term Short Term Accommodation to better reflect the purpose of the support — giving participants and their informal supports beneficial time apart to help sustain caring relationships.

The update clarifies who the support is for, what it includes, how it should be used, and how decisions are made. There are no changes to how the support is funded or claimed. Feedback from participants, families, and carers helped shape this change.

Cultural and Linguistic Diversity (CALD) Strategy Annual Report 2024–25

The NDIA has released the first annual report on the CALD Strategy 2024–2028, which aims to remove barriers for culturally and linguistically diverse communities accessing the NDIS.
Key achievements include:

• Releasing the NDIA CALD Inclusion Plan 2024–2027

• Establishing the CALD External Advisory Group

• Reaching around 2,200 people through community engagement programs.

Find out more on the NDIS website.

First Nations Market and Sector Development Strategy

Work is underway on the First Nations Market and Sector Development Strategy, which aims to increase access to culturally safe supports and grow First Nations provider capability. A discussion paper is available on NDIS Engage, and roundtables will be held across Australia in November and December 2025. Providers can register interest or submit feedback via FNmarketandsector@ndis.gov.au.

Continence Provider List – expressions of interest open

Providers are invited to apply to join the NDIS Continence Provider List. Expressions of interest are open until 30 June 2027 or until withdrawn. Details are available on NDIS Engage.

Annual Long Form Outcomes Survey

The annual Long Form Outcomes Framework Survey is open from Monday, 20th October to Friday, 19th December 2025. It collects information from participants, families, and carers to measure progress and outcomes, and to compare experiences with the wider Australian community. More information is available on the NDIS website and NDIS Engage.

Provider Quarterly Report – School Leaver Employment Supports

The latest School Leaver Employment Supports (SLES) Provider Quarterly Report shows outcomes for 7,580 participants.
Of the 2,262 participants who exited support:

• 21% gained open employment

• 12% moved into study or volunteer work

• 3% entered supported employment.

The report highlights that targeted training and work experience significantly improve employment outcomes. An Outcomes by Providers report is also available to help participants compare results. Feedback can be sent to participant.employment@ndis.gov.au

Provider portal access – transition to myID and RAM

From Monday, 10th November 2025, all NDIS providers and authorised employees must access provider portals using myID and Relationship Authorisation Manager (RAM). Access through PRODA has now ended.

More detailed information, including a step-by-step guide to assist providers to make this transition, is available on the NDIS website.

Register for an information session about these changes: myID and RAM – Information session for providers.

Providers can contact the National Contact Centre on 1300 311 675 for assistance.

Co-design updates

The NDIA continues to share updates about co-design activities with the disability community. The latest summary is available on NDIS Engage.

IAC First Nations Reference Group bulletin

The Independent Advisory Council (IAC) First Nations Reference Group met on Thursday, 25 September 2025. Discussions included NDIS plan changes, funding periods, barriers to access, participant communications, and coordination with healthcare services.
An Easy Read bulletin is available on the NDIS website.

NDIS events and webinars

The NDIA and the Department of Health, Disability and Ageing are hosting a New Way of Planning webinar series in November and December. Register for a 4-part webinar series on the new way of planning and the support needs assessment process. This will be co-hosted with the Department of Health, Disability, and Ageing.

Other events include:

Understanding the NDIS: Overview of changes to NDIS for participants, families and carers

This webinar helps participants, families, and carers understand recent changes to NDIS legislation – including what’s new, what’s changed, and what’s still to come.

Upcoming sessions:

• Thursday, 13th November, 5pm to 6pm AEST

• Thursday, 20th November, 12pm to 1pm AEST

Visit Humanitix to learn more and register.

Understanding the NDIS: Using an NDIS Plan

This webinar supports participants, families, and carers to get the most out of their NDIS plan. It covers:

• support budgets and how to use them

• what to expect at a plan implementation meeting

• how to find providers and understand pricing

• tips for managing your plan budget.

Upcoming sessions:

• Wednesday, 19th November, 5pm to 6pm AEST

• Thursday, 27th November, 12pm to 1pm AEST

Find out more and register via Humanitix.

NDIA Sector Update – 17/10/25

Share your thoughts with the NDIS Evidence Advisory Committee

The NDIS Evidence Advisory Committee is seeking feedback from the disability community as it reviews six types of supports to ensure they are safe, effective and provide good value for money. The supports under review include:

• Active passive trainers

• Assistance animals for Autistic people or people with intellectual disability

• Psychiatric assistance dogs

• Seizure alert dogs

• Exercise physiology

• Smart home appliances for cooking, cleaning or gardening.

People who use or research these supports, or use similar supports, are encouraged to share their experiences. Feedback will inform the committee’s advice to government. Public consultation closed on Sunday, 9th November 2025. More information is available on the Department of Health consultation page.

Updated NDIS Pricing Arrangements and Price Limits 2025–26

The NDIA has released updated Pricing Arrangements and Price Limits (PAPL), effective Monday, 24th November 2025. The updates include:

• New price limits for art and music therapists, following the independent review

• Updated descriptions for “Other Professional” supports

• Removal of the COVID Addendum and related items

• Updates to the Modified Monash Model classifications

• Annual SDA pricing indexation updates

• Alignment with the current NDIS Supports Lists.

The updated documents and support catalogues can be downloaded from the Pricing Arrangements page on the NDIS website.

New Therapy Supports guideline

A new Therapy Supports guideline has been released to help participants, providers and the community understand how the NDIA makes decisions about therapy supports.
The guideline explains:

• What therapy supports are and who can deliver them

• What can and cannot be funded by the NDIS

• How to include therapy supports in a participant plan

• What to do if a funding decision is disputed.

Therapy supports must be evidence-based, lead to functional improvements, and be delivered by qualified allied health professionals who meet registration requirements in the PAPL.

The guideline also clarifies funding rules for art and music therapy and for support workers who assist participants in community activities. It applies to participants aged 9 years and over.

National Best Practice Framework for Early Childhood Intervention

The National Best Practice Framework for Early Childhood Intervention (ECI) helps families and carers understand what to expect from early intervention services.
It outlines:

• The role of families and carers as experts on their child

• How supports should reflect a child’s needs and family priorities

• The goals, outcomes and principles guiding best practice

• Families’ right to timely, accurate and trusted information.

Resources are available through the Department of Social Services and the NDIS websites.

Provider portal access changes

From Monday, 10th November 2025, all NDIS providers and authorised employees must use myID and Relationship Authorisation Manager (RAM) to access NDIS provider portals. Access through PRODA has now ended. These changes improve account security and identity verification.

A detailed step-by-step transition guide and video resources are available on the NDIS website, along with registration for information sessions.

Home and Living supporting evidence form no longer in use

The Home and Living supporting evidence form has been removed to reduce paperwork and make plan changes easier. Participants can now request plan changes by:

• Using the Change of Details or Change of Situation form

• Using the Request for a Review of a Decision form

• Contacting the NDIA directly by phone, email or in person.

Ombudsman report: Actions Speak

The Commonwealth Ombudsman has released Actions Speak, a report reviewing NDIA’s progress on the Participant Service Guarantee and communication about access and planning timeframes. The report includes the NDIA’s response and an update on recommendations from 2022 and 2023. Both the report and a statement from Acting CEO Scott McNaughton are available on the NDIS website.

Justice Advisory Panel

The Justice Advisory Panel provides expert advice on policy and systemic issues that affect people with disability involved in the justice system, particularly around transitions from custody and reintegration into the community. More information about the Panel’s work is available on the NDIS website.

Update to Your Plan guideline

The Your Plan guideline has been updated to include information about the two-year claim timeframe and to clarify existing examples. The updated guideline is available online.

Co-design updates

The NDIA continues to share updates about co-design work with the disability community. Current focus areas include the Children’s Pathway Parent and Carer Engagement Group, Participant Pathway Experience, and Participant Safeguarding. Meeting summaries and updates are available below:

Children’s Pathway Parent and Carer Engagement Group.

Participant Pathway Experience

Participant Safeguarding.

NDIS events and webinars

The NDIA is holding regional community forums and free online webinars in November 2025. Community forums in Townsville (Tuesday, 29th October) and Charters Towers (Wednesday, 30th October) covered recent NDIS changes and provided an opportunity for local representatives to share feedback.

Upcoming “Understanding the NDIS” webinars include sessions on:

• Changes to NDIS legislation (Thursday, 20th November)

• Using and managing an NDIS plan (Tuesday, 11th, Wednesday, 19th and Thursday, 27th November).

NDIA Sector Update – 03/10/25

NDIS support transition period ending

The 12-month transition period for the NDIS support lists ended on 2 October 2025. Since October 2024, the NDIA has helped participants understand what can and cannot be purchased with NDIS funding. There are three lists:

• Supports that are NDIS supports (can be purchased)

• Supports that are not NDIS supports (cannot be purchased)

• Replacement supports (supports that are not NDIS supports).

During the transition, no debts were raised for first or second purchases of non-NDIS supports under $1,500. From Friday, 3rd October 2025, if funding is used for items that are not NDIS-supported, participants may need to repay the cost. The NDIA will continue to take personal circumstances into account and may offer debt waivers or payment plans. More information is available on the NDIS website under “Supports funded by the NDIS.”

Inquiry into the Thriving Kids initiative

On Tuesday, 2nd September 2025, the Minister for Disability and the NDIS requested a parliamentary review of the Thriving Kids initiative. The House Standing Committee on Health, Aged Care and Disability is leading the inquiry. A public survey about families’ and carers’ experiences supporting children with additional needs was open until Friday, 10th October 2025. Further details and background information are available on the Department of Health, Disability and Ageing website.

A new way of planning for the NDIS

The NDIA is developing a new approach to planning, beginning in mid-2026. A key feature will be the Support Needs Assessment, designed to identify what supports a person needs rather than focusing only on impairments.
This assessment will:

• Be a standard step in planning

• Support fairer, needs-based budgets

• Be inclusive, trauma-informed and culturally appropriate.

The NDIA is partnering with the University of Melbourne and the Centre for Disability Studies to use the I-CAN assessment tool, a validated model already used in other disability programs. This change responds to recommendations from the NDIS Review and aims to make planning simpler, clearer, and fairer. Ongoing consultation with people with disability and families will continue into 2026.

Closing of the improvements website

The NDIS improvements website has now closed. All content and resources have been moved to the NDIS website to make information easier to find. Redirects from the old site began in late September, and the site was permanently closed on Thursday, 9th October 2025.

Review of the Specialist Disability Accommodation (SDA) Design Standard

The NDIA is reviewing the SDA Design Standard to ensure new housing meets participant needs and aligns with current building and accessibility standards. Participants, families, support workers, and industry experts can provide feedback through consultation sessions planned for late 2025. More information and registration details are available on the SDA Design Standard webpage.

Co-design updates

The NDIA continues to publish regular updates on its co-design work with people with disability and the wider community. The August Navigator Co-design Working Group meeting summary is now available on the NDIS Engage website.

Independent Advisory Council updates

A new Easy Read bulletin from the Independent Advisory Council (IAC) First Nations Reference Group is now available. The group discussed updates from the Garma Festival, the work of the NDIA’s First Nations Group, and the IAC Justice Steering Group.

NDIS events and webinars

Free “Understanding the NDIS” webinars continue through November 2025. Sessions cover:

• Changes to NDIS legislation

• Applying to the NDIS

• Using and managing an NDIS plan.

Registration links are available below:

Understanding the NDIS: Using an NDIS Plan

Video resources

Three short videos are available on YouTube to explain changes to the NDIS Act:

• Funding periods

• NDIS supports

• Impairment information

The NDIA will continue to update these resources as new information becomes available.

NDIA Sector Update – 19/09/25

Claiming timeframes now in effect

From 3 October 2025, all NDIS claims must be made within two years of the date a support was delivered. This applies to participants, providers, and authorised representatives. Any claim submitted after this period will now be automatically rejected. Learn more on the NDIS website.

Art and music therapy changes

Following an independent review led by Dr Stephen Duckett AM, the NDIA has confirmed that art and music therapies can be effective for some participants when delivered by qualified professionals. From November 2025, a new price limit of $156.16 dollars per hour applies to these therapies, ensuring fair and consistent pricing across the sector. Participants will still be able to use funding for art and music activities under core supports. A new Therapy Support Operational Guideline will also be available soon.

To read the full report and the Agency’s response to the report visit the NDIS Data Research website.

Keeping participant information safe

The NDIA is strengthening identity checks across its systems to protect participant information. Participants and nominees may now see pop-up prompts in the NDIS app or portals asking them to confirm or update details, or to link their account with myGov. These measures help prevent fraud and ensure only authorised users can access NDIS funds and information.

Provider access updates

Providers are transitioning from PRODA to the myID and Relationship Authorisation Manager (RAM) systems for accessing NDIS provider portals. This change improves online security and helps protect participant data. New providers and employees can no longer register new PRODA accounts, and PRODA access will be fully removed later in 2025. A step-by-step guide to assist providers in making this transition is available on the NDIS website.

Have your say through NDIS Engage

The new NDIS Engage website is live. It is a space where people with disability, families, carers, and professionals can take part in consultations, share ideas, and learn about co-design projects. Visit NDIS Engage to explore current activities and see how your feedback is shaping the future of the Scheme.

Co-design and advisory updates

Recent meetings of the NDIS Co-design Advisory Group and the Independent Advisory Council (IAC) covered topics such as early intervention pathways, participant safeguarding, and priorities for the 2025–26 Work Plan.

Learn more about the meetings the NDIA has held recently:

• Participant Pathway Experience
• Participant Safeguarding
• Early Intervention Pathway for Children Younger Than 9
• Co-design Advisory Group

Independent Advisory Council (IAC)

The NDIA has released new bulletins from recent Independent Advisory Council (IAC) reference group meetings.

• Intellectual Disability Reference Group (2–3 July 2025): Members discussed community feedback, priorities for the 2025–26 Work Plan, and updates on IAC advice.

• Home and Living Reference Group (18 June 2025): Members shared insights from their communities and received updates on the IAC Work Plan and the NDIS Home and Living Framework.

• First Nations Reference Group (28 August 2025): Discussions included outcomes from the Garma Festival, the work of the NDIA’s First Nations Group, and updates from the IAC Justice Steering Group.

NDIA Corporate Plan – 1/09/25

The National Disability Insurance Agency (NDIA) has released its Corporate Plan 2025–26, outlining the Agency’s purpose, key activities, and performance goals for the next four years.

This year’s plan reflects recent changes to NDIS legislation (effective 3 October 2024), including a new legislative function to help prevent fraud, misuse, and abuse of NDIS funds. It also introduces new key activities, updated performance measures, and revised targets to strengthen alignment across NDIA business areas and enhance integrity within the Scheme.

The plan reaffirms the NDIA’s commitment to the National Agreement on Closing the Gap, supporting greater empowerment and participation of First Nations people in the design and delivery of NDIS services.

You can find detailed information about the NDIA’s programs and key activities from page 10, and a summary of changes on page 45 of the plan.

Read the full NDIA Corporate Plan 2025–26.

NDIA Sector Update – 27/08/25

New Thriving Kids Initiative

The Australian Government has launched the Thriving Kids initiative to support children aged 8 and under with mild to moderate developmental delay or autism. This new program aims to improve early identification and provide consistent support nationwide, while children with permanent and significant disabilities will continue to receive assistance through the NDIS. The program’s final design will be developed in collaboration with state and territory governments, experts, and the Thriving Kids Advisory Group.

Participant Service Guarantee Updates

The Participant Service Guarantee webpage has been updated with new information on the NDIA’s performance and improvements against service standards.

Quality Supports Program Pilots

The NDIA is investing up to $20 million in grant funding for registered therapy support providers as part of the Quality Supports Program. This initiative aims to ensure a high-quality, diverse disability support market with fair pricing. Two pilot programs for Supported Independent Living and support coordination providers have also started, gathering data to guide future pricing reforms.

Supported Decision-Making Hub

A new online hub has been launched to help participants make informed decisions with confidence. The hub offers over 200 resources across topics such as employment, accommodation, and navigating NDIS supports.

Justice Liaison Officer and Travel Cost Updates

Information on Justice Liaison Officers has been updated, along with new Easy Read versions of travel and therapy travel cost guides to improve accessibility.

Provider Access Changes

The NDIA is transitioning from Provider Digital Access (PRODA) to the new myID and Relationship Authorisation Manager (RAM) systems for provider verification and authorisation. Read more in an NDIS news post. 

NDIS Data Releases

The latest Quarterly Report for April to June 2025 shows progress in participant experience and planning improvements, now supporting over 739,000 Australians. Updated state and territory statistics and participant dashboards are available for detailed insights.

Co-design and First Nations Strategy

Ongoing co-design work continues, with a focus on improving outcomes and cultural safety for First Nations people through the First Nations Strategy 2025–30 and the establishment of a First Nations Consultation Group.

Upcoming NDIS Webinars

• Pathways to Post School Life (27 August)

• Self-Managing an NDIS Plan (multiple sessions in September)

These free sessions help participants, families, and carers understand available supports and plan management options. Registration is open online.

New Resources

A video explaining recent changes to impairment information legislation is now available on YouTube.

NDIA Sector Update – 08/08/25

Existing Partner Agreements Extended to June 2027

The NDIA is pleased to announce that existing agreements with our community partners have been extended until 30 June 2027. These extensions ensure ongoing support for people with disability and NDIS participants as reforms continue to improve outcomes across the Scheme. For more details, visit the NDIS website.

Fair Work Ombudsman Disability Support Services Inquiry

The Fair Work Ombudsman has launched an inquiry into compliance with the Fair Work Act 2009 by employers and platform providers in the disability support services sector.

Phase One of the inquiry involves mapping the sector and understanding the main causes of non-compliance. This phase focuses on actively listening to:

• Workers providing care to people with disabilities

• Businesses employing these workers

• Individuals who use these services

For more information, please watch the short video.

Reference Group Updates

• Independent Advisory Council (IAC) Meeting – 26 June 2025
  The Easy Read bulletin from the latest IAC meeting is now available.
  Read the summary on the IAC website.

• IAC First Nations Reference Group Meeting – 11-12 June 2025
  The Easy Read bulletin from this meeting is now available.
  Read the summary on the IAC website.

• IAC Children, Young People and Families Reference Group Meeting – 3-4 June 2025
  The Easy Read bulletin from this meeting is now available.
  Read the summary on the IAC website.

Co-design Update

Participant Safeguarding Co-design Working Group Meeting – 24 June 2025
This group includes participants, IAC members, and DRCO representatives. They provide advice and share lived experiences to support improvements to risk and safeguarding, aligned with new planning pathway reforms.

Read the full meeting summary on the NDIS website.

Upcoming NDIS Events

Understanding the NDIS Webinar Series: Pathways to Post-School Life
These webinars are designed for participants, nominees, families, and carers to explore pathways after school.

Dates and Times:

• Tuesday 12 August 2025 – 1:00pm – 2:00pm AEST

• Thursday 21 August 2025 – 10:00am – 11:00am AEST

• Wednesday 27 August 2025 – 6:00pm – 7:00pm AEST

To attend, please register online via the NDIS Webinar Series page.

New Resources Available

We have released two new videos to help explain important legislative changes:

• Funding Periods – available on YouTube

• NDIS Supports – available on YouTube

These videos contain information accurate as of Friday, 1st August 2025 and will be updated regularly.

NDIA Sector Update: Understanding Funding in Plans, Travel Claims, Price Limits, and Provider Access Changes – 25/07/2025

The NDIA continues to make updates to support participants, families, carers and providers in navigating the NDIS more effectively. This includes recent changes to how plan funding is structured, updates to therapy provider travel claims, new pricing arrangements and improvements to provider portal access.

Understanding Funding in NDIS Plans

Since October 2024, all new and reassessed NDIS plans include:

• Funding component amounts – funding allocated to specific supports or support groups

• Funding periods – defined timeframes in which part of a participant’s funding becomes available

Funding periods break down total plan funding into smaller, time-based portions. This helps participants manage their budget more evenly across their plan, use supports consistently, and avoid exhausting funds too early. The full plan value remains the same—only the timing of when funds are released is adjusted.

Why Staying Within Plan Funding Matters

Participants and providers must ensure that supports are delivered within the plan’s approved funding components and periods. The NDIA can only pay for supports included in an approved plan, meaning:

• Claims that exceed the plan’s total funding, individual funding components, or funding periods will not be paid

• Once a funding period’s allocation is used, no further payments will be made for that period – even if supports continue

In the past, additional funding was sometimes provided when a plan’s budget was exhausted. This is no longer the case.

Participants, nominees, plan managers and others managing funds on behalf of participants must monitor spending carefully. Participants should contact the NDIA early if they are at risk of overspending or if their circumstances change.

More information about funding periods is available on the NDIS website.

2025–26 NDIS Pricing Update

New NDIS Pricing Arrangements and Price Limits came into effect on 1 July 2025.

The NDIA continues to monitor the market to ensure participants can access the supports they need and receive value from their funding. This includes regular reviews of pricing and feedback from the disability community.

For questions, participants can contact the NDIS Contact Centre on 1800 800 110.
Providers can contact 1300 311 675 or email provider.support@ndis.gov.au.

Therapy Provider Travel Claims

Participants have raised concerns about therapy-related travel costs consuming their budgets too quickly. In response, changes have been made to ensure travel costs are reasonable and proportionate to the support provided.

What has changed (effective 1 July 2025):

• Therapy providers can now claim half the hourly price limit for travel time, up to standard time caps.

  • For example: a physiotherapist with an hourly rate of $183.99 may now claim up to $92.00 per hour for travel time.

• This change only applies to therapy providers. It does not apply to disability support workers or other providers.

What has not changed:

• Providers may continue to claim non-labour travel costs, such as tolls, parking, or fuel.

• These costs must be agreed with participants in advance.
  This may include flights or accommodation where travel to remote areas is required.

Travel time caps remain:

• Up to 30 minutes each way in metropolitan areas (MMM 1–3)

• Up to 60 minutes each way in regional areas (MMM 4–5)

• No cap in remote (MMM 6) or very remote (MMM 7) areas. Remote loadings of 40% and 50% remain unchanged.

Access a PowerPoint that explains these changes. 

Invoices must clearly separate therapy time from travel time. Detailed information and examples are available on the NDIS website.

Gap Fees and Additional Charges

NDIS rules prohibit gap fees, credit card surcharges, or other additional charges for supports.

Plan managers must not pay invoices that exceed NDIS price limits – even if the provider is unregistered.
They must inform providers that these charges are not permitted.

Any attempt by a provider to add such charges should be reported to the NDIS Quality and Safeguards Commission.

Changes to Provider Portal Access

From August 2025, providers will transition from PRODA to using myID and the Relationship Authorisation Manager (RAM). This offers a more secure and streamlined way to access NDIS provider portals.

The NDIA is supporting providers through this change by:

• Providing a provider resource pack

• Hosting information sessions

• Communicating directly with providers about next steps

More details, including guidance on how to prepare for the transition, are available on the NDIS website.

NDIA Sector Update: Legislation Changes, Eligibility Reassessments and Claiming Requirements – 11/07/2025

The NDIA has introduced several important updates to improve how the NDIS works for participants, families, carers and providers. These include legislative changes around eligibility reassessments, improvements to claiming processes, increased transparency through co-design, and new tools to make accessing and managing the NDIS simpler.

Eligibility Reassessment Updates

From 7 July 2025, changes to the NDIS Act require the NDIA to inform participants which eligibility criteria they meet:

• Disability requirements

• Early intervention requirements

• Both

This applies to new applicants and existing participants undergoing an eligibility reassessment. If a participant remains eligible for the Scheme following a reassessment, the NDIA will now include information about which access criteria they meet.

These changes do not affect a person’s eligibility status, the criteria itself, or how participants receive their NDIS plan or supports.

In response to feedback, we have also improved the reassessment experience:

• The timeframe to provide additional information has been extended from 28 to 90 days

• Eligibility reassessment letters have been updated to provide clearer guidance on next steps

Further improvements are underway. For more information, visit the eligibility reassessment section of the NDIS website.

Claiming: Evidence Requirements for Self-Managing Participants

Self-managed participants are reminded to keep invoices, receipts, or other documentation for any supports purchased using NDIS funds. When submitting a claim through the my NDIS app or portal, participants should upload appropriate evidence.

Providing evidence helps:

• Ensure payments are made to the correct person for eligible supports

• Prevent fraud and protect the integrity of the Scheme

Participants should also check their plan before making a purchase to confirm it is for funded NDIS support.

Updated support lists and detailed claiming guidelines are available on the NDIS website to assist participants with the process.

New NDIS Service Hub: Easier Enquiries and Document Uploads

The NDIA has launched a new NDIS Service Hub to simplify how participants and their supporters submit and track enquiries.

Participants can now use the Service Hub via the NDIS website, the my NDIS mobile app, or the my NDIS portal to:

• Submit enquiries

• Securely upload required documents (such as those for plan reviews)

• Track enquiry status from the homepage of the portal or app

These changes aim to make interactions with the NDIA more efficient and accessible.

Co-design and Engagement Updates

Working Together Bulletin
The NDIA has released the first edition of Working Together, a new co-design bulletin. It includes updates from the four Scheme Reform Working Groups, the Co-design Advisory Group, and other co-design projects. The bulletin is available on the NDIS website.

Independent Co-design Evaluation
An independent evaluation of NDIA’s co-design work, conducted in 2023, reviewed past projects to understand what worked well, what didn’t, and how co-design can improve going forward. The final report and supporting statement are now available on the website.

Access Pathway Consultation Summary
Between January and March 2025, the NDIA consulted with over 170 participants and stakeholders about improving the NDIS access pathway. A summary of what we heard is available on the “Legislation and Other Projects” page of the website.

New Resource for Specialist Disability Accommodation (SDA) Investors

The NDIA has launched a dedicated webpage for SDA investors, offering guidance on:

• Misleading information and advertising in the SDA market

• Unfair contract terms

• Investment risks

The page also provides links to relevant government agencies, including the NDIS Quality and Safeguards Commission (NQSC), the Australian Securities and Investments Commission (ASIC), and the Australian Competition and Consumer Commission (ACCC).

Later this year, the NDIA will host online sessions on integrity in the SDA market. Details will be advertised on the website closer to the event dates.
Visit the Investment in SDA page on the NDIS website to learn more.

Advisory and Reference Group Updates

Children, Young People and Families Reference Group
Met online on 3 and 4 June 2025 to discuss community insights, updates on the 2025–26 IAC Work Plan, and progress from the Children’s Taskforce. Visit the IAC website for the full bulletin.

First Nations Reference Group
Held a hybrid meeting in Gimuy (Cairns) and online on 11 and 12 June 2025. Topics included:

• Feedback from First Nations communities

• The Reference Group’s Work Plan

• Updates from the NDIA’s First Nations Group and rural and remote strategy

Co-design Advisory Group
Met on 4 April 2025. Key discussions included:

• Progress on outstanding actions

• The Department of Social Services’ co-design agenda

• Resetting co-design methodology and improving engagement with underrepresented communities

Meeting summaries are available on the NDIS website.

Website Content Updates

Recent web updates include:

• 30 June: Published a new page for Specialist Disability Accommodation Pricing Arrangements and Price Limits 2025–26

• 1 July: Updated the Creating your plan guideline

• 3 July: Released an updated Supported Independent Living Roster of Care tool

Visit the NDIS website regularly to stay up to date with the latest guidance, resources and tools.

NDIA Sector Update – 27/06/25

First Summary Report on Legislative Reforms Now Available

The NDIA has released the first summary report evaluating the early implementation of NDIS legislative reforms (October to December 2024). Key findings include:

• Participant uncertainty: Some participants experienced anxiety related to changes in NDIS supports, resulting in increased engagement through public information sessions and correspondence.

• Staff training and support: While training delivered in June 2024 was largely effective, additional support is needed to ensure consistent application of changes across teams.

• Replacement supports: By January 2025, there were over 600 requests for replacement supports, with updated guidance issued in response to provider feedback.

This report reflects the Agency’s commitment to transparency, continuous improvement, and ensuring participant experience remains central. The full report is available on the NDIS website.

For questions about the summary report, you can email the NDIS Strategic Evaluations team. 

Funding Period Changes

Changes to how funding is structured have recently come into effect. Participants now receive funding in fixed periods within their plan. Key points to remember:

• Funding can only be used during the current funding period.

• Unused funds will roll over to the next funding period within the same plan but will not carry over into new plans.

• Providers must deliver supports within the available funding and submit claims promptly.

• Self-managed participants must spend in line with their plan and within each funding period.

• Claims that exceed available funding will not be paid.

Annual Pricing Review and 2025–26 Pricing Updates

The 2025–26 NDIS Pricing Arrangements and Price Limits (PAPL) are now in effect, following the 2024–25 Annual Pricing Review and the release of the Independent Pricing Committee’s Final Report. These updates aim to ensure that the NDIS market continues to deliver sustainable, high-quality supports.

For more details, visit the Pricing section on the NDIS website.

Summary of Statistics 

The NDIA regularly releases data about the NDIS, including important insights about participants, their families and carers.

Data is a powerful tool in showing the value and benefit of the NDIS and also helping us to better understand the Scheme.

The monthly Summary of Statistics for June 2025 is now available.

Provider Newsletter

The monthly Provider eNewsletter includes essential updates for providers across the sector. The June edition covers:

• Annual Pricing Review outcomes and new pricing limits

• Dedicated provider support line

• NDIS funding period changes

• Portal and claim processing updates

• Recent actions on misleading advertising

• Updates on SDA and School Leaver Employment Supports (SLES)

• Upcoming provider events

You can subscribe to receive future editions directly.

NDIA Sector Update – 13/06/25

The NDIS is continuing to roll out important updates related to funding periods, NDIS supports and opportunities to provide feedback on recent changes.

CEO Email: Funding Periods and NDIS Supports

Participants and nominees will continue to receive an email from the NDIA CEO through to the end of June 2025.
This email includes:

• Key information about funding periods

• A reminder about what NDIS supports can and can’t be purchased

The email is also available in Easy Read and Auslan on the NDIS website.

New FAQs on Funding Periods Now Available

The NDIS added a comprehensive set of frequently asked questions (FAQs) to the NDIS website to help participants, providers and families better understand funding periods. Topics include:

• How funding period lengths are decided

• Whether funding periods can be different lengths within a plan

• When and how participants receive their funding

• Provider responsibilities for scheduling, claiming, and delivering supports

• Why it’s important for providers to avoid overservicing

• What happens if a participant’s needs change

View the full FAQ list on the NDIS website.

NDIA Sector Update – 30/05/25

Funding Periods: Updated Information and CEO Message

New information about NDIS funding periods is now available on the NDIS website, including updated FAQs to support participants, families and providers.

Participants and nominees will receive an email from the NDIA CEO explaining funding periods and reminding them of the NDIS supports lists. The email is available in Easy Read and Auslan on the NDIS website.

The email rollout will continue over the coming weeks for all participants and nominees with a valid email address.

You can also access the updated FAQ Word Document regarding funding periods. 

The website also includes:

• A news item on changes introduced to help participants better manage their budgets

• A message from the NDIA CEO about supporting participants in managing their NDIS funding

Key Website Updates and Stories

New NDIS stories now available highlight participant experiences and sector partnerships:

• Joshua: Found meaningful employment with the right supports in Mackay

• Lesley: Living independently in specialist disability accommodation

• NDIA x The Salvation Army: Supporting Melbourne’s most vulnerable through Project 614 Café

• Jessie: A graduate making a difference through a meaningful NDIS career

‘Would We Fund It?’ Updates

Minor updates have been made to 15 guides in the Would We Fund It? section, with outdated language relating to impairment removed.

Coming Soon: NDIS Engage

The NDIA is developing NDIS Engage – a new platform for stakeholders to find and participate in co-design and engagement activities. Participant and sector consultation is currently underway, with more details to be shared soon.

Improvements to NDIS Enquiries

Improvements have been made to how people submit, manage and track enquiries and feedback:

• The NDIS Service Hub now allows secure document uploads and supports multiple file attachments.

• Participants and nominees can submit enquiries through the my NDIS participant portal, with personal details pre-filled and the ability to track enquiry status.

• Every enquiry is assigned a case number for easy follow-up.

• The updated NDIS Contact page now includes clearer contact options, including web chat, forms, and phone support.

These updates respond to community feedback and are part of ongoing improvements planned throughout 2025. Enquiries can now be submitted through the new NDIS Service Hub.

National Assistance Card Now Available

The National Assistance Card is now available to people with brain injury or Autism across Australia. It helps cardholders communicate their needs in daily and emergency situations.

Resources to raise awareness and support inclusive communities are now available, including:

• Flyers, videos, and testimonials

• Business and community guidance material

• A stakeholder kit with key messages and social media content

The project is funded by the Australian Government Department of Social Services.

NDIA Update: Changes to Funding Periods – 19/05/25

To better support participants in managing their NDIS funding, the NDIA is introducing funding periods to all new and reassessed plans from 19 May 2025. This means participants will no longer receive their full funding amount at the start of their plan – instead, funding will be released in smaller amounts at regular intervals (typically every 3 months).

Why they’re making this change

Participants have told the NDIS that receiving all their funding upfront can make budgeting difficult and increase the risk of overspending or running out of funds too early. Funding periods are designed to:

• Improve budget management

• Ensure more consistent use of supports

• Reduce risks of harm, financial exploitation, or fraud

This approach aligns with how other government programs manage staged payments and supports a fairer and more sustainable NDIS.

What this means for you

• Total funding amounts won’t change – only the timing of when funds become available.

• Participants will typically receive funding every 3 months, but this can vary depending on individual needs, risks, or preferences.

• In some cases, more funding may be provided upfront (e.g. for assistive technology or home modifications).

• Unused funds from a period will roll over to the next period within the same plan, but not into future plans.

• You’ll only be able to claim supports using funds from your current funding period. Claims that exceed available funding will not be paid.

Who will be affected

This change will only apply to new or reassessed plans from 19 May 2025 onwards. Current plans will continue as normal until they are reviewed or replaced.

How it’s being implemented

• Funding periods were first introduced in legislation in October 2024, and have since been included in all new/reassessed plans with a 12-month default period.

• The new system will now support shorter or longer funding periods depending on individual participant circumstances.

• We’ve been consulting with participants, carers, advocacy groups, and expert advisory panels since early 2024 to co-design this approach.

• We’re also finalising operational guidance for NDIA delegates to ensure consistent, fair application of funding periods.

Supporting participants and providers

We’re committed to supporting participants and providers through this transition:

• Emails will be sent to all participants and providers in the coming weeks.

• Educational materials and FAQs are available on the NDIS website.

NDIA Reform Update: Key Changes and BCA’s Involvement – 9/04/2025

The National Disability Insurance Agency (NDIA) is making important changes to the National Disability Insurance Scheme (NDIS), and Blind Citizens Australia (BCA) is actively involved in shaping these reforms.

The NDIA has listened to feedback from the disability community, especially concerns about the speed of the reforms and the lack of in-depth discussion on key issues. In response, the NDIA is slowing down the pace of reform in certain areas to ensure a more thoughtful and thorough approach.

As part of this, the NDIA is focusing on four key co-design working groups in 2025:

• Assessments and Budgeting

• Navigators

• Participant Pathway Experience

• Participant Safeguarding

These groups will work together to develop a new planning framework that better matches funding to participants’ support needs. Importantly, BCA’s involvement in the Participant Pathway Experience Co-Design Group remains unaffected. We will continue to represent the needs and interests of people who are blind or have vision impairment throughout this process.

Other co-design groups, such as those focusing on Home and Living and Workforce Capability, will pause after April 2025 to rethink their approach and engagement strategies.

Read the full sector update. 

NDIS Sector Update – 12/03/2025

The government has introduced new rules under the NDIS Act aimed at improving plan management and changes, providing greater clarity and consistency. These updates include provisions for managing risks when funds may not be used as planned and allowing quicker plan variations when support needs change.

Expressions of interest are now open for the NDIS Reform Advisory Committee, which will provide advice to the government on upcoming reforms. Applications close on 24 March 2025.

The Housing Hub has released new resources for participants living in shared supported settings, along with webinars in March and April to guide users through these resources.

In response to Cyclone Alfred’s impact in Queensland and northern NSW, the NDIS is offering emergency support, including assistance with urgent repairs and technology replacements. The National Contact Centre is open this weekend to support affected participants. We encourage you to visit the NDIS website for the latest information, including temporary office closures.

Access the full sector update

NDIS Quarterly Report – 21/02/2025

The latest NDIS Quarterly Report, covering the period from 1 October to 31 December 2024, showcases results from ongoing NDIS reforms aimed at enhancing support for participants and ensuring the Scheme’s sustainability. As of December 2024, nearly 693,000 Australians are receiving disability-related supports, with 19,938 new participants joining the NDIS during this quarter.

The report highlights significant participant outcomes, including increased community engagement, higher employment rates for younger participants, and greater paid employment among families and carers. The implementation of new laws following the passage of the National Disability Insurance Scheme Amendment Bill in August 2024 has been a key development. These laws, which took effect in October 2024, prioritise participants and aim to stabilise Scheme costs.

Access the Quarterly Report.

Additionally, the NDIS has introduced clearer rules on what constitutes ‘NDIS support’, simplifying funding usage for participants and providers. These changes are backed by extensive consultation with over 600 participants and 90 external stakeholders. Peer support grants totaling nearly $40 million have been awarded to 69 organisations, enhancing self-advocacy and peer support programs. The NDIS is also improving access to information, with support lists now available in 17 languages and Auslan to assist diverse communities. These lists apply to all participants and are available on the NDIS website.

To support people with disability in accessing the NDIS, webinars on the application process are being held, and security measures are being strengthened with changes to provider identity verification systems. The Provider eNewsletter, offering updates and resources for the sector, is also available to keep stakeholders informed.

Dates & Times:

Tuesday, 25th February (12:00pm – 1:00pm AEDT) 

Thursday, 27th February (7:00pm – 8:00pm AEDT) 

Tuesday, 4th March (7:00pm – 8:00pm AEDT) 

For any enquiries regarding this session, please contact events@ndis.gov.au and include the session name in the subject line.

NDIA Quarterly Report – 17/02/2025

The latest NDIA quarterly report, covering the period ending 31 December 2024, highlights positive outcomes from ongoing NDIS reforms aimed at improving support for participants and ensuring the Scheme’s long-term sustainability. These reforms are part of the broader efforts following the passage of the National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No. 1) Bill in August 2024, which introduced changes that took effect in October 2024. These changes focus on prioritising participants and enhancing the Scheme’s financial stability.

The report also outlines the introduction of new rules to clarify what constitutes ‘NDIS support’ and how funding can be used. These updates, along with revised operational guidelines and the ‘Would we fund it’ guides, are designed to ensure consistent implementation based on current NDIA practices.

The NDIA continues its commitment to collaborating with the disability sector to maintain a fair, accessible, and sustainable NDIS for all Australians with disabilities. You can download the quarterly report from the NDIS website.

NDIS Update – 7/02/2025

The NDIS website has updated its FAQs section, with new information on support needs assessments and eligibility reassessments. These updates are highlighted at the top of the page under the “NEW” heading.

• Support needs assessment 
• Eligibility reassessments

The NDIS has also updated the following guidelines:

• Justice system

Additionally, guidelines have been updated for Supported Independent Living (SIL) and Support Coordination grant opportunities. The NDIA will run pilots in 2025 to assess the quality and costs of services provided by SIL and support coordination providers. These pilots will help shape future market approaches and pricing. A small number of providers will be selected for grants to develop data on quality service provision, with a later pilot focusing on smaller providers that support regional, remote, and First Nations communities. To learn more about the grants visit: Quality supports program | NDIS. 

The Independent Advisory Council (IAC) has released its 2023-24 Annual Report, which highlights the advice and achievements of the council, and its work to ensure the voices of people with disability are central to the NDIS. The report is available in various formats, including Easy Read and Auslan video.

The Annual Report is available in multiple versions and formats:

• 2023-24 IAC Annual Report (PDF 4.16MB)
• 2023-24 IAC Annual Report 2023-24 text only (DOCX 409KB)

• IAC Annual Report 2023–24 – Easy Read online (external)
• IAC Annual Report 2023-24 – Easy Read accessible (PDF 6.42MB)
• IAC Annual Report 2023-24 – Easy Read text-only (DOCX 65.7KB)

• IAC Annual Report 2023-24, Auslan video (external).

Lastly, the NDIA is progressing with the development of a new website, which is expected to launch later in 2025. The design process has involved extensive consultation with over 300 participants, including those from diverse backgrounds and disabilities. The feedback has been overwhelmingly positive, with the new content being clearer and more user-friendly. The NDIS will continue to refine the website based on participant input.

NDIS Sector Update – 21/01/2025

The Australian Government, in collaboration with states and territories, is working on two new NDIS rules related to the management of funding and the processes for variations and reassessments. As part of the ongoing NDIS reforms, we are committed to keeping you and the broader disability community informed of the progress.

This pack includes content that you can easily share, along with simplified versions of each rule in plain English and easy-to-read formats.

What’s Included:

• Stakeholder Information Pack
• Management of Funding Rules
  • • MS Word
    • PDF
  • Easy Read Version
    • MS Word
    • PDF
• Variation and Reassessment Rules
  • • MS Word
  • Easy Read Version
    • MS Word
    • PDF

NDIS Sector Update – 28/01/2025

New Minister

The government has announced the appointment of a new Minister for the National Disability Insurance Scheme (NDIS), the Honourable Amanda Rishworth MP. The Honourable Dr Anne Aly MP will be working alongside Rishworth as the Minister Assisting the Minister for the NDIS.

Access media statements released by the office
Access the statement on additional responsibilities

Updated FAQ

The NDIS is also continuing to update the FAQ about legislation on its website, which includes new information about dysphagia supports, meal preparation or delivery services, unavailable support workers, clarification on groceries, fast food or dietary supplements and more.

NDIS Rules

There is also updated information about consultation on the new NDIS rules. In 2024, the NDIS undertook 10 targeted consultation sessions with 90+ external stakeholders to inform the new rules and their implementation. This feedback is related to plan management decisions, plan variations and plan reassessments.

The NDIS is also continuing to update operational guidelines and other resources to reflect the new definition of NDIS supports introduced on Thursday, 3rd October.

Self-managers

The NDIS has published several new resources to help self-managers learn more about self-management.

There are now new checklists and short ‘how-to’ videos with tips from self-managers, and a new NDIS Guide to Self-management is available in on-screen format. The NDIS has also made minor updates to the Directly engaging with your own staff guide (external), which can be helpful for self-managers and registered plan managers.

The NDIS Guide to Self-management has also been updated as part of legislation changes. It emphasises that participants can only spend their funding:

• on NDIS supports or agreed replacement supports (external)

• in line with their plan, including in line with any funding periods or funding component amounts.

Data update

As part of its commitment to the Participant Service Charter, the NDIA regularly releases data bout the NDIS.

The NIS has recently updated its public data, now current as at 30 September 2024.

You can find updated data at:

• Datasets
• Participant dashboards
• Quarterly report supplements
• SDA demand data

NDIS Update – 16/12/2024: Independent Review of Art & Music Therapy, New Impairment Notices, and $40 Million in Peer Support Grants

The NDIA has announced an Independent Review of NDIS pricing for art and music therapy, which will assess three key areas:

1. The effectiveness of art and music therapy for people with disability
2. The qualifications and registration of music and art practitioners
3. The pricing of these supports.

Dr. Stephen Duckett AM, a highly experienced health economist, will lead the review. The findings are expected in March 2025, and until then, current arrangements will remain unchanged. Providers can continue to charge up to $193.99 per hour for evidence-based therapy. No changes will be made to the status of art and music therapy as therapeutic supports or their pricing until the review is complete. The release of operational guidance, including updates to the therapy supports and price guides, has been deferred until 2025. For more information on the review and its terms of reference, please visit the NDIS website.

In addition, starting in January 2025, the NDIS will introduce a Notice of Impairments for new participants, which will provide clarity on the impairment categories that qualify them for access to the scheme. This Notice will be separate from the access decision letter, and while it will not alter the eligibility criteria for NDIS access, it will help improve transparency and fairness in the planning and budgeting process. This change responds to the NDIS Review and requests from participants for clearer documentation regarding their eligibility. Existing participants are not impacted immediately but will be informed as the new approach is rolled out in late 2025. Next week, the NDIA will publish updated operational guidelines to support new participants with this change, along with updates to the Frequently Asked Questions on the NDIS website.

Furthermore, the NDIA has awarded almost $40 million in grants to support community-based peer and capacity-building programs, benefiting 69 successful applicants over the next two years. These programs range from local to national and online initiatives, and the funding will support a variety of innovative programs.

NDIS Update – 03/12/2024: The NDIS Answers BCA’s Questions

Blind Citizens Australia recently received clarification from the NDIS/NDIA on several key matters. The documents below provide official updates regarding recent changes to NDIS policies and supports.

These clarifications include information on a new system designed to better inform National Contact Centre staff, guidelines for replacement supports, and clearer criteria for funding items like tandem bikes, household maintenance, and assistance dogs. It also distinguishes between services eligible for funding, such as personal hygiene care (nail care, hair washing), and those that are not (beauty treatments, pet insurance).

Additional clarifications include the funding of meal delivery, daily consumables, assistive technology, and transport services for participants with vision impairments. The NDIS continues to fund supports directly related to a participant’s disability and designed to enhance their quality of life, with strict guidelines in place to ensure claims meet necessary criteria.

Participants no longer need a specific diagnosis, like “vision impairment,” to access vision supports, as long as they meet disability or early intervention criteria. The NDIS will fund vision supports based on impairments, even if the plan does not explicitly mention vision loss.

The NDIS will issue impairment notices starting January 2025 for new participants and later for existing ones, categorising impairments into six areas. Multiple impairments can impact eligibility, and combined impairments may meet disability requirements even if neither condition alone qualifies.

Other clarifications include processes for replacement supports, eligibility for assistive technology, transport, and household maintenance, as well as guidelines for meal delivery and assistance animals. These updates aim to provide more flexibility and ensure funding meets participants’ needs.

Blind Citizens Australia – Responses from NDIS/NDIA (Word doc)

Blind Citizens Australia – Responses from NDIS/NDIA (PDF)

Responses to The Orthoptic role in NDIS and the impact of changes to NDIS (Word doc)

Responses to The Orthoptic role in NDIS and the impact of changes to NDIS (PDF)

NDIA/NDIS Update – 26/11/2024: NDIS-funded music and art therapy

The NDIS ensures participants receive evidence-based disability support, and recent changes to legislation clarify the types of support that can be funded. As part of these changes, a new Operational Guideline on therapy supports will be released on Monday, 2nd December, outlining how participants can access music and art therapy.

From February 2025, these therapies will be available either at a one-on-one rate of $67.56 per hour or a group rate of $193.99 per hour, depending on the provider and setting, providing more community participation opportunities for participants.

While music and art therapy will remain available, they will not be classified as “therapies” under NDIS definitions due to evolving evidence on their effectiveness in supporting functional capacity. These therapies will continue to be assessed by the NDIS Evidence Advisory Committee, which was established to help ensure better outcomes for participants.

To learn more about these updates and how they may affect your support, visit the NDIS website.

NDIA/NDIS Update – 20/11/2024: Disability Sector Update

The National Disability Insurance Agency (NDIA) is providing an update on legislative changes, system updates, and key developments related to the NDIS. Recently, they have published information on eligibility reassessments and disability-specific bicycles and updated the FAQ section on the NDIS website. A new position statement on conflicts of interest in the NDIS provider market has been released, co-designed with input from participants, carers, and providers.

Additionally, the latest Quarterly Report highlighted improvements in participant outcomes, including increased community participation and work opportunities for NDIS participants.

The NDIA is also seeking expressions of interest for the Participant Reference Group and has made updates to the PACE system for automatic plan extensions. New features include changes to the MyNDIS app login process and a newly designed plan format.

Access the full Disability Sector Update 

NDIS Update – 11/11/2024: Quarterly Report 

The latest National Disability Insurance Agency (NDIA) quarterly report outlines progress in improving the NDIS to better support participants and ensure its long-term viability. A key development was the passage of the ‘Getting the NDIS Back on Track No.1’ Bill, which came into effect on Thursday, 3rd October 2024. The bill introduces clearer definitions of NDIS supports, making it easier for participants and providers to understand how funds can be used. While immediate changes are minor, larger improvements are expected with a new planning framework to be rolled out next year. The NDIA is actively communicating with participants and their supporters to explain these changes.

The NDIA is also working closely with the disability community to shape future reforms. Over 7,000 people took part in a public consultation on defining NDIS supports, and more than 550 community members joined co-design workshops last quarter. To support these efforts, the NDIA increased funding by $10.7 million for 27 disability representatives and carer organisations. The report recognises the important role of the disability sector in supporting NDIS improvements and highlights the ongoing focus on community input in the reform process.

The NDIA provides detailed quarterly reports to disability ministers within 42 days of the end of each quarter. These reports include statistics on participants and data about funding and support provision across different jurisdictions. After being reviewed by the NDIA Board, the reports are made publicly available within 45 days of the quarter’s end, offering transparency and insight into the ongoing performance of the NDIS.

Access the latest quarterly report 

NDIS Update – 6/11/2024: Community and Stakeholder Update

On Tuesday, 1st October 2024, the Honourable Bill Shorten MP released updated lists of what NDIS participants can and cannot spend their funding on, providing greater clarity for both participants and providers. These updated guidelines, which came into effect on Thursday, 3rd October, are the first review since the NDIS began and aim to simplify how participants can use their funding. Additionally, a new digital tool, the Care Sector Demand Map, was launched to help disability and aged care providers better understand the demand and supply for services.

Other recent changes include updates to NDIS claims processing, with self-managed participants now required to upload supporting evidence for claims starting Monday, 14th October 2024. The Albanese Government has also committed $4.67 million in grants to enhance the knowledge and skills of NDIS participants, providers, and workers. Furthermore, a new Administrative Review Tribunal replaced the Administrative Appeals Tribunal on 14 October, and the government announced major increases to penalties and criminal offences for NDIS providers as part of the “Getting it Back on Track Bill,” which aims to enhance protections for participants and improve the quality of services.

Access the Community and Stakeholder Update via Word
Access the Community and Stakeholder Update via PDF 

NDIS Update – 21/10/2024: Changes to NDIS Access

Starting Sunday, 20th October 2024, participants and nominees will no longer be able to use secret questions and answers to access NDIS portals and the app. This change is part of our efforts to enhance security and protect NDIS participant plans, funds, and personal data from fraud. Instead, users will need to utilise stronger authentication methods, such as passkeys or codes sent via SMS.

Key Changes and Actions Required:

• Authentication Update: Participants and nominees must update their myGov account settings to a stronger sign-in option (e.g., SMS code, passkey, or Digital ID) before Sunday, 20th October 2024.
  • How to Check Your Current Settings: Log into your myGov account and navigate to the Settings tab to verify if you are using the secret question option.
• Post-Deadline Access: If you do not update your settings before the deadline, you will receive a message in the app or portal prompting you to change your myGov sign-in method. You will not be able to access NDIS services until this change is made.
• Help and Support:
  • For assistance with updating myGov settings, participants can call the myGov help desk at 132 307 (available from 7:00am to 10:00pm on weekdays and 10:00am to 5:00pm on weekends).
  • Alternatively, the NDIS National Contact Centre is available at 1800 800 110 (open from 8:00am to 8:00pm on weekdays).

Claims Submission Requirement:

In addition to the sign-in changes, a new requirement now mandates that self-managed participants submit records to support claims that exceed a specified threshold. This measure is designed to strengthen the integrity of the NDIS and ensure proper validation of claims.

• Record-Keeping: Participants have always been required to keep records, such as invoices and receipts, to support their claims. This new requirement formalizes that process and aims to enhance transparency and accountability within the scheme.
• Implementation Consultation: The NDIA has engaged in extensive consultations regarding this change, including:
  • Four participant focus groups held in July 2024 to gather input on the implementation process.
  • Four sessions with the Integrity Co-Design working group in August and September 2024.
  • A Participant Reference Group meeting in September 2024 to finalize details.
• Feedback Monitoring: Since the introduction of the new claims submission requirement, the NDIA has monitored feedback closely. As of the latest update, fewer than ten inquiries have been received, mainly regarding how to upload evidence for claims and clarifications about requirements.

Important Notes for Participants:

• Payroll Information: When submitting claims that include payroll information, it is crucial that no tax file numbers are included to protect personal data.
• Resources for Participants: Comprehensive guidance on acceptable evidence for claims is available on the NDIS website. Participants are encouraged to familiarise themselves with these resources to ensure compliance.

NDIS Update – 08/10/2024: Information Pack

We want to keep you informed about significant updates regarding the National Disability Insurance Scheme (NDIS) following recent changes to the NDIS Act 2013.

As of Thursday, 3rd October 2024, a new definition of NDIS supports has come into effect. Participants will need to use their funding exclusively for items listed on the approved supports list, which will be available on the NDIS website. To help with this transition, there will be a 12-month grace period during which minor errors in purchasing non-eligible items will not incur penalties. However, we must note that repeated or fraudulent claims will lead to stricter consequences from the NDIA.

Additionally, the government is initiating consultations to develop Foundational Supports for individuals with disabilities beyond the NDIS. This is a great opportunity for us to provide feedback and insights. Various engagement activities, including online sessions and questionnaires, will be available for all stakeholders to share their views.

We encourage everyone to access the Information Pack for comprehensive details about these changes, including what qualifies as an NDIS support and how to apply for replacement supports. Please stay tuned for further updates from us as the NDIA rolls out more information about these changes and their implications for participants and providers.

Access the Information Pack

NDIS Update – 26/09/2024: Upcoming Online Engagement Sessions on NDIS Legislation Changes

We’re excited to announce a series of online engagement sessions throughout October and November focused on the recent changes to NDIS legislation. Following the passage of the National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No 1) Bill 2024 on 22 August 2024, the new NDIS laws will take effect on Thursday, 3rd October 2024.

Join us from Thursday, 3rd October to Thursday, 28th November for sessions covering:

• Introduction to Legislation Changes
• NDIS Supports
• Changes to Planning and Budgets

Details will soon be available on the NDIS events and news webpage. We encourage you to participate and share this information within your community.

NDIS Update – 11/09/2024: Annual Long Form Outcomes Framework Survey

The annual Long Form Outcomes Framework (LFOF) survey is running from Sunday, 1st September to Monday, 16th December 2024.

About the Survey

The LFOF survey assesses the progress of NDIS participants and their families or carers in various life areas. It helps the NDIA understand which supports yield positive outcomes and improve NDIS services. The survey also benchmarks participant experiences against those of people without disabilities in Australia and abroad.

The LFOF survey, which includes more detailed questions than the Short Form Outcomes Framework (SFOF) survey, complements the SFOF as part of the participant pathway. For reports on survey findings, visit the NDIS website.

How the Survey Works

Australian Healthcare Associates (AHA) will conduct the surveys via phone, SMS, or email. They will call from 1300 355 142, text from 0488 855 790, and use email addresses in the format firstname.lastname@ahaconsulting.com.au. For children under 18, parents or carers will complete the survey, and AHA may also seek input from family members or carers.

If there are any doubts about the identity or purpose of the contact, verify by calling the NDIA at 1800 800 110.

NDIS Update – 10/09/24: Important NDIS Legislation Update

We want to keep you informed about some important updates to the NDIS legislation that will come into effect on Thursday, 3rd October 2024. Here’s a brief overview of what’s new and how it might affect you:

1. Section 21: When applying to access the NDIS, the NDIA will now separately assess if you meet disability or early intervention requirements (or both). This will eventually lead to new participant pathways, though the immediate experience remains unchanged. This applies to access requests made on or after the law comes into effect on Thursday, 3rd October.
2. Section 24 & 25: Disability and early intervention requirements are clarified to specify that NDIS supports should be distinct from mainstream system supports. This aims to better define when NDIS involvement is appropriate. This comes into effect on Thursday, 3rd October.
3. Section 19: If your NDIS participation is revoked and you request a review, you cannot make another access request until the review is complete. This comes into effect on Thursday, 3rd October.
4. Section 34: NDIS funding will be restricted to supports related to the impairments for which you meet access for. This comes into effect on Thursday, 3rd October.
5. Section 32BA: Participants will receive an impairment notice when they gain access to the NDIS or transition to a new network, starting January 2025 for new requests and a later date for existing participants.
6. Section 10: Defines NDIS supports and allows for substitutions in certain cases where non-NDIS supports are requested. This comes into effect on Thursday, 3rd October.
7. Section 44: The NDIA can alter your plan management type if there are concerns about proper fund usage. This impacts participants who self-manage or use a registered plan manager. This comes into effect on Thursday, 3rd October.
8. Section 33: New plans will specify total funding amounts, component amounts, and funding periods, with a default funding period of 12 months. This comes into effect on Thursday, 3rd October.
9. Section 47A: Allows specific changes to plans without creating a new one, focusing on funding amounts and periods. This comes into effect on Thursday, 3rd October.
10. Section 30: The NDIA can request specific information or assessments if considering revoking your status. Failure to comply may result in revocation. This comes into effect on Thursday, 3rd October.
11. Section 30A: Rules may mandate eligibility reassessments for certain groups, such as children turning 9. Implementation timing is to be confirmed.
12. Section 45A: Establishes a legislative framework for claims and payments, requiring all claims to be made within two years of support provision, with a grace period for claims before the new law. This comes into effect on Thursday, 3rd October.
13. Section 32K & 32L: Introduces a new planning framework with flexible budgets and support needs assessments, though implementation timing is still to be confirmed.

CEO Update – 4/09/24:

I recently attended the NDIS Commission Disability Advocacy Forum. Following this, the appointment of the new Commissioner of the National Disability Insurance Scheme Quality and Safeguards Commission, Louise Glanville, and Natalie Wade, in the role of Associate Commissioner was announced. We wish them well in their respective roles.

CEO Update – 28/08/24:

We acknowledge that the NDIS Amendment Bill was recently passed in Parliament and we will share further details from the government as it’s released. We are keen to hear your perspectives on this and encourage you to share them at the upcoming BCA Inform, which will discuss the NDIS and DRC.

CEO Update – 21/08/24:

In late March, the Australian Government introduced into Parliament changes to the NDIS Act 2013 (NDIS Act). These changes are proposed under a Bill called the ‘National Disability Insurance Scheme Amendment (Getting the NDIS Back on Track No 1) Bill 2024’. If passed by the Australian Parliament, the proposed amendments to Section 10 of the NDIS Act 2013 will create the power to make a new rule which outlines what is and is not considered an NDIS support. 

The list of what can and cannot be paid for using NDIS is still being finalised, with the federal government extending public consultation for what will and will not be covered until Sunday, 25th August. We encourage you to take the online survey and share your experiences. Easy-read materials and are also available on the website. 

Following consultations, the government has committed to publishing a detailed report of the outcomes, including advice as to what has changed and why those decisions were made. We will update members as soon as we know more about what will be included in the legislation and how it impacts our community. 

To monitor changes within the scheme, the NDIA releases quarterly reports to provide information and statistics about participants and how the NDIA provides support in each area. As of 30 June 2024, the latest National Quarterly Performance highlights several key updates for participants. The number of active participants with approved plans rose to 661,267 from 649,623 at the end of March 2024, while the number of children accessing early connections slightly decreased from 10,779 to 10,408. 

The percentage of participants self-managing their plans and those with plans activated within 90 days remained stable. Notably, the number of completed plan reassessments increased significantly from 40,552 to 56,002 over the quarter. 

Additionally, the data reveals that 715,657 participants have had approved plans since July 2013, with 661,267 still active. During this quarter, 14,347 new participants joined the scheme, while 2,703 left. 

The dashboard also shows that 9.9% of new participants identify as First Nations, and 7.6% are culturally and linguistically diverse. These updates reflect ongoing efforts to refine the scheme. To access more information about the latest quarterly report, visit the NDIS website.

BCA Inform – 14/08/24:

Tuesday, 3rd September from 7:30pm to 9:00pm AEST. 

Join us for September’s Inform as we unpack the latest updates on the ongoing reforms to the disability policy landscape. We’ll closely examine the proposed changes to Section 10 of the NDIS Act and the findings from the Provider and Worker Registration Taskforce. The session will also offer insights into the government’s response to the Disability Royal Commission (DRC).  

To learn more about the proposed changes and find answers to some of the more common questions, such as how Section 10 works now, visit the Department of Social Services.  

To register for the event please visit the Humanitix website.

If you have any questions or if you require assistance registering, please feel free to contact us at events@bca.org.au or call 1800 033 660.